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we’ll treat you like a personcompanyqueenking

This is us

Since 1986 IN DESTINATION MANAGEMENT has been offering its services annually to millions of travellers.

Through its 30 offices in 7 countries for over 30 years through its previous brand name Iberoservice (read about our history here), accruing valuable and extensive experience in local destination services. iDM works daily to offer the best it can give, at the best price, and all of this always with the quality guarantee of the THOMAS COOK GROUP. In equal measure, our solvency and insurance coverage are assured by our size and long standing business practices.

These results have been possible thanks to the experience, knowledge, and professionalism of the human team that integrates the company. And we can’t forget the technical, logistical and operative systems that it has and that allow it to offer the variety of services demanded by the different types of clients that IDM attends.

607CALLS IN 2017
144654PASSENGERS IN 2017
492EMPLOYEES IN 2017

Company values

CUSTOMER PROMISE

QUALITY

SERVICE

RELIABILITY

OUR BEHAVIOURS

We seek feedback & act on it

We challenge the status quo & continually look for ways to make things better

We’re proactive to anticipate customers’ needs

We listen carefully to understand what’s required

We’re solution focused & strive for the best outcome

We focus on the little things that make a big difference

We’re open and honest & act with integrity

We take ownership & deliver what we’ve promised

We work as one team

CUSTOMER PROMISE

QUALITY

OUR BEHAVIOURS

We seek feedback & act on it

We challenge the status quo & continually look for ways to make things better

We’re proactive to anticipate customers’ needs

CUSTOMER PROMISE

SERVICE

OUR BEHAVIOURS

We listen carefully to understand what’s required

We’re solution focused & strive for the best outcome

We focus on the little things that make a big difference

CUSTOMER PROMISE

RELIABILITY

OUR BEHAVIOURS

We listen carefully to understand what’s required

We’re solution focused & strive for the best outcome

We focus on the little things that make a big difference

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